Privacy Policy

We take safeguarding online privacy seriously. Please read the whole of this statement carefully as it sets out what information we may collect from you, how we may use it and your rights in respect of our use and the key details of our privacy policy.

From time to time, we may need to change our privacy policy because of changes in our organisation, legislation or in our attempts to serve your needs better. We will use reasonable efforts to publish any changes to our privacy statement.

Sandra Pyne is responsible for collecting, processing, storing and safekeeping personal and other information as part of providing a service and carrying out our regular business activities. We manage personal information in accordance with the EU's General Data Protection Regulation (GDPR) which went into effect on May 25, 2018 and The UK General Data Protection Regulation (UK GDPR) which went into effect on January 1, 2021.

Any questions regarding our processing of personal data should be directed to us via sandra@jigsawtutoringwithsandra.com

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SCOPE

Our Privacy Statement governs any kind of processing where we are acting as a data controller or co-controller (including collection, use, transfer, storage and deletion) of personally identifiable information (any information that may be used to identify a physical person, and any other information associated therewith) about natural persons. This statement applies to our processing of data collected through any means, actively as well as passively, from persons located anywhere in the world.

We are guided by the following principles when processing data:

1. We will only collect data for specific and specified purposes; we will make it clear at the point when we request your information, what we are collecting it for and how we are going to use it

2. We will not collect data beyond what is necessary to accomplish those purposes; we will minimize the amount of information we collect from you to what we need to deliver the services required;

3. We will collect and use your personal information only if we have sensible business reasons for doing so, such as providing you with calling booking services, allowing you to access services, sending you newsletters, updates and information, etc. 

4. We will not use your data for purposes other than those for which it was collected, accepted as stated within our policy, or with your prior consent;

5. We will seek to verify and/or update your data periodically and we will accept requests from you for amendment of the data held;

6. We will apply high technical standards to make our processing of data secure;

7. Except otherwise stated, we will not store data in identifiable form longer than is necessary to accomplish its purpose or as required by law.

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 INFORMATION COLLECTED

The information we may collect about you could include, but is not limited to:

• your name,  as a client, and your child’s name 

• your email address, and your child’s email address (with permission)

• your phone number and your child’s phone number (with permission) 

• SMS messages, direct messages, email messages or messages on other apps or platforms we choose to use

• your payment and billing information

• any other documentation you give us 

We can confirm that the data you provide to Jigsaw Tutoring with Sandra is held as securely as possible, bearing in mind no platform can be guaranteed to be 100% secure. Your data will not be used for anything other than the functioning of the services we provide. We will never give or sell your data to any third parties for any reason whatsoever.

The only times we will share your information are:

(1) to disclose information in the case of a safeguarding issue, or

(2) because you ask us and give us permission to share your information with someone else

We hold your data until the contract finishes, when we will delete all electronic records and return any paper documentation to you. There are exceptions to this:

1. Any data related to safeguarding, accidents or incidents you share with us must be held until the child turns 21 years and 3 months of age. 

2. Contracts, consent forms, information sheets, invoices and payments must be held for 7 years.
    

We may ask you if you would like to opt in to receiving communication from us once the membership contract is finished so we can keep in touch.   

We will collect information from you when:

1. You sign up to our newsletter or mailing list

2.  You download an opt-in

3. You join a course or programme

4. You contact us for information via our website or social media channels, by phone or email

5. You post on our social media channels, website or blog

6. You work with us in a commercial capacity

We may use the information collected to:

1. Allow you to process a booking for a product or course

2. Create a profile for you on our site

3. Send you our newsletters or provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes

4. Ensure that content from our site is presented to you in the most effective manner for you and your computer

5. Allow you to participate in the service you have chosen to do so

6. Notify you about changes to our service

INFORMATION STORAGE

If you provide us with your email address it will be stored, along with your first name and surname and your phone number if you entered it via Wix, MailerLite or Stripe who have their own privacy policy and will protect your data. You can find out more here: https://www.mailerlite.com/legal/privacy-policy and https://www.wix.com/about/privacy

https://stripe.com/en-gb-de/privacy

We will never sell or share your personal information with third parties.

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LEGAL BASIS FOR PROCESSING YOUR DATA

The General Data Protection Regulation (GDPR) provides that processing of your data shall only be lawful if and to the extent that at least one of the following applies:

1. You have consented

2. For the performance of a contract

3. For compliance with a legal obligation which we must perform

4. To protect vital interests of your or another person

5. It is in the public interest

6. It is in the legitimate interests pursued by us or a third party

We collect data for the purposes set out above. Data is managed to ensure that it is either erased from our system when it is no longer required for the purpose for which it was collected, retained for legal reasons or minimised and retained.

Any health data collected from you has special protection and is limited to that permissible by law.

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LINKS FROM OUR SITE

Our site contains links to and from other websites which are operated by individuals and companies over which we have no direct control. If you follow a link to any of these websites, please note that these websites have their own privacy and terms of use policies. We do not accept any responsibility or liability for these policies. We advise you to check the policies for third party sites before you submit any personal data to the website.

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MARKETING EMAILS

We will make it as easy as we can for you to opt out of unwanted processing, providing it does not restrict our ability to provide you with the primary service you have requested.

Please note if you wish to unsubscribe from any marketing emails that you have signed up for, you can do so by emailing sandra@jigsawtutoringwithsandra.com or by clicking on the unsubscribe link on the marketing email that was sent to you (every email will contain one at the bottom). It may take 24 hours for this to become effective.

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WEBSITE ANALYTICS

We use website analytics to provide the best user experience and service to you and to evaluate and improve our site. We utilise third party data analytics service providers Wix to improve our visibility and to monitor website browser behaviour and navigation across our site.

These third-party data analytics service providers collect this information on our behalf in accordance with our instructions and in line with their own privacy policies. Our service providers may collect the following data about the way you use our site, which will almost always be anonymised and aggregated before reporting back to us:

1. Number of visitors to our site

2. Pages visited whilst using the site and time spent per page

3. Page interaction information, such as scrolling, clicks and browsing methods

4. Source location and details about where users go when they leave the site

5. Page response times and any download errors

6. Other technical information relating to end user device, such as IP address or browser plug-in

CHANGES TO OUR POLICY & FUTURE PROCESSING

We do not intend to process your personal information except for the reasons stated within this privacy notice. If this changes, this privacy notice will be amended and placed on our website www.jigsawtutoringwithsandra.com

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POLICY DETAILS

We continually review our privacy practices and may change our policy and privacy statement from time to time. When we do this an amended privacy statement will be placed on our website at atomicielts.com

This privacy notice was published on 07.08.2023 and last updated on 14.07.2024

If you are concerned about how we are collecting, using and/or sharing your personal information, you can contact our Data Protection Officer Sandra Pyne sandra@jigsawphonicswithsandra.com

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Website Terms of Use

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INTRODUCTION

These Terms and Conditions set out how you , the User, can use this site.

Please read them carefully.

The Jigsaw Phonics with Sandra Privacy Statement is set out in a separately, above and confirms how we use data relating to you and it forms part of these Terms of Use.

These Terms and Conditions describe the terms on which you are permitted to use this Site.

Separate legal terms apply to purchases made via this Site.

These terms may change from time and the terms in force will be displayed on this page.

ABOUT US AND HOW TO CONTACT US (Impressum)

Sandra Pyne is responsible or the content of this website and can be contacted at 

Hauptstr. 23a

15864 Diensdorf-Radlow

Germany

You can contact us in writing via email sandra@jigsawtutoringwithsandra.com or by post at the above office address.

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SITE USE

By visiting www.atomicielts.com you are consenting our terms and conditions as set out below.  Should you not wish to accept the terms and conditions of this Site in full you should cease using this Site immediately.

This website www.atomicielts.com will be referred to as the “Site”.  All visitors to the Site will be referred to as “User” “You” or “Your”. As a user, you will be bound by these Terms of Use which may also be referred to from time to time as Terms and Conditions. The terms “We” “Us” and “Our” refer to Jigsaw Tutoring with Sandra. Accessing and using the Site constitutes acceptance of the Terms of Use.

By using this Site you agree to the Terms and Conditions without modification. We reserve the right to amend the Terms of Use of this Site and on doing so we will update these Terms and Conditions.

This Site is intended for use by persons who are a minimum of 18 years old.

You must not copy, share or disseminate the information on this site which is subject to copyright for which all rights are reserved.

This Site is directed to people residing in the UK, Europe and the rest of the world. We do not represent that the content will be available or appropriate in other locations. This Site is written in English and we do not take responsibility for any translations which are applied to this Site.

In using this Site you may encounter comments and/or content supplied by other users. The information contained within user comments is not verified or approved by us. The views expressed by other users on the Site do not represent our views or values.

TERMS

The content on this Site, and the associated social media channels (via @jigsawtutoringwithsandra) and email marketing, will include information on tutoring,, training, literacy and language, and related topics, especially for ESL (English as a second language) learners. All content is intended for informational purposes only. None of the content in emails, blog posts or social media posts should be construed as specific business, legal or financial advice.

In addition to these Terms of Use please be aware of our Privacy Policy and Terms and Conditions of Sale which include key terms which are set out separately on our Site.

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SITE OPERATION

This Site is available free of charge.

We do not guarantee the availability of any Site or content. We reserve all rights to withdraw, suspend or restrict the content at any time for any reasons. Where possible, we will give you reasonable notice if the Site is to be suspended.

We do not guarantee that this Site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our Site. You should use your own virus protection software.

PRIVACY POLICY

Our business has a privacy policy. The key elements of that policy are set out on this Site in our Privacy Statement, last updated 14.07.2024. The Privacy Statement can be found above this text.

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INTELLECTUAL PROPERTY RIGHTS

This Site contains intellectual property created and owned by Sandra Pyne. unless otherwise stated. The Intellectual Property includes all content on the Site. Content means any text, graphics, audio and video and also extends to the page layouts of this Site and any social media channels and emails. All photographs and videos on this website and the connected social media channels are subject to copyright.

You may not use our intellectual property in any way. This includes but is not limited to republishing or sharing any text, graphics, audio and video and also extends to the page layouts of this Site and any social media channels and emails.

Should you wish to utilise the content on this Site please contact sandra@jigsawtutoringwithsandra.com to make your request. You must receive written permission to repurpose, copy and/or modify any content on this Site, or content which is shared to you by email or on social media.

If you are granted permission to share content from this Site or our social media channels please link back to the specific website page and let us know that you have shared the piece so that we can share your piece with our audience.

For all copyright requests please contact Sandra Pyne via sandra@jigsawtutoringwithsandra.com

LOSS OR DAMAGE

Notwithstanding any of these terms, we do not intend to exclude or limit our liability to you where it would be unlawful to do so. We do not exclude or limit liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

We have no liability to You for any loss of profit, loss of business, business interruption or loss of business opportunity. To the maximum extent permissible at law, our aggregate liability to you in connection with these terms howsoever arising in contract, negligence or otherwise, is limited to £50.

If defective digital content that we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation.

REFUND POLICY

Should you decide to purchase training, coaching or tutoring from this Site then you will enter into a contract of sale with us at the point of sale. If you change your mind about purchasing you are entitled to a refund for the 14 days following the purchase. Should your membership, training or coaching course start within that 14 day period and you decide to cancel then you will be refunded, but the amount of any coaching sessions or value received will be deducted from your refund. Deductions will be calculated on a pro-rata basis. 

If you make an electronic purchase then you will be sent a link for a direct download of materials on our site hosted by the ThriveLearn platform from ThriveCart. At the point of purchase, you will be asked to confirm your express consent to receiving the download immediately. In agreeing to receive the download at the point of purchase you will lose your right to cancel and your right to a refund.

Should you have any questions about your purchase we will be happy to assist.

DISCLAIMERS

The information on this website is intended for entertainment and information purposes only and does not constitute legal, business or financial  advice. The information on this Site is provided without any representations or warranties, express or implied.

You must obtain professional or specialist advice before taking, or refraining from taking, any action on the basis of the content on our Site.

You must not rely on the information on our Site as an alternative to professional advice from your lawyer, accountant or other professional business adviser. If you have any specific questions about a business matter you should consult a legal or accounting professional  or other relevant professional. If you have any concerns about a child’s abilities, consult a qualified, registered educational psychologist.  

Although reasonable efforts are made to update the information on this Site, we make no representations, warranties or guarantees, whether express or implied, that the content on our Site is accurate, complete or up to date.

The content on this Site does not constitute business advice or guidance on how to educate a child. Should you require advice under any of these heads then you should contact a professional directly. Viewing the information on this Site does not constitute a contractual relationship between you and us.

Nothing in this disclaimer will:

(a) limit or exclude any liability for death or personal injury resulting from negligence;

(b) limit or exclude any liability for fraud or fraudulent misrepresentation;

(c) limit any liabilities in any way that is not permitted under applicable law; or

(d) exclude any liabilities that may not be excluded under applicable law.

This Site may contain links to other sites. These sites are not under our control and we cannot be responsible for any actions or events arising from you following any links from this Site. Links are provided for informational purposes only and should note be interpreted as approval or endorsement by us.

Any comments on our blog or social media channels are not endorsed or verified by us. We are not responsible for the comments on our Site made by third parties. Should we become aware of comments which are likely to be distressing we will remove them from our Site. Removal of comments does not indicate that any compensation will be awarded, it will not, comments are removed to ensure enjoyment for Site users.

JURISDICTION AND DISPUTE RESOLUTION

These Terms are governed by the laws of the European Union. The Courts of Germany have exclusive jurisdiction for any matter and proceedings arising out of the use of this Site. 

COOKIES POLICY

This Site uses cookies; small files of letters and numbers that are automatically placed on your machine - if you agree - to help our Site provide a better user experience.

Cookies do not typically include identifying personal information but cookies may also be linked to personal information which is stored about you.

We use cookies to retain your user preferences, store information from elements of our Site such as shopping carts, and to provide anonymised tracking data to third party applications such as Google Analytics. These cookies are likely to be analytical/performance cookies or targeting cookies. We have no control over third party cookies.

In general, cookies should make your browsing experience better. You may prefer to disable cookies for this Site which you can do by disabling cookies in your browser. We suggest following the steps via the ‘Help’ tool of your browser. Please note that if you change your browser settings to block all cookies (including essential cookies) you may not be able to access some or all of our Site.

Except for essential cookies, all cookies expire within a reasonable period of time.

MISCELLANEOUS

Whilst using this Site you may provide personal information about yourself including your name and email address. When providing these details, you agree to provide accurate and up to date information. For the avoidance of doubt the Terms of Use stand as terms only, there is no intention to create a contract.