Terms & Conditions ✒️ 

By booking and paying for IELTS writing exam preparation classes with Sandra Pyne and/or Rebecca Matveyeva,

I (the client) confirm I have read, understood and agree to these terms and conditions so no signature is necessary.

⚛️Services provided

The services are limited to

-12 online, self-access study modules 

-access - for a total of 24 weeks - to the self-study modules on the Atomic IELTS platform

-access to private group chats on our apps and platforms of choice for as long as the student wishes 

⚛️Further services 

subject to availability and capacity, other paid services can include but are not limited to these:

-  paid 1:1 lessons
- liaising with other educational professionals or institutions
-writing reports or letters of recommendation
-setting extra homework / creating personalized learning plans

-giving personalized feedback 

-marking work
-learning coach and mentoring services according to individual needs

-other services and support the student requires, in agreement with their tutor

Please contact us to ask about these extra services beyond the tutoring session and availability and rates for these services.   

⚛️Price & Payment

400 GBP for a 24-week programme
Payment is in British pounds sterling (or your currency equivalent)

Payment is a one-off payment of the full amount in advance only, by most methods, via our online payment provider. 

⚛️1:1 or 1:2 lessons

are available on request. These can be booked as single lessons, based on student needs and subject to tutor availability.  

⚛️Further recommended resources

Beyond the self-study materials hosted on the Atomic IELTS learning platform, other resources are referenced for further study with the strong recommendation that the student gets and uses these resources to maximize their IELTS result

Writing for IELTS (With Answers): IELTS 5-6+ (B1+) (Collins English for IELTS) Anneli Williams (author)
ISBN 978-0008367534

Other resouces we recommend to students are:

Essential Grammar in Use (with Answers and Interactive eBook): A Self-Study Reference and Practice Book for Elementary Learners of English
ISBN 978-1107480537 Raymond Murphy (author)

English Grammar in Use (with Answers and Interactive eBook): A Self-study Reference and Practice Book for Intermediate Learners of English
ISBN 978-1108586627 Raymond Murphy (author)

Listening for IELTS (With Answers and Audio): IELTS 5-6+ (B1+) (Collins English for IELTS)
ISBN 978-0008367527 Fiona Aish & Jo Tomlinson (authors)

Reading for IELTS (With Answers): IELTS 5-6+ (B1+) (Collins English for IELTS)
ISBN 978-0008367503 Els Van Geyte & Rhona Snelling (authors)

Atomic Habits: Transform your life with tiny changes in behaviour, starting now. James Clear (author)
ISBN 978-1847941831 

⚛️Start dates

At any point in the year. 

⚛️Cancellation policy 

As students have immediate access to all resources, there is no cancellation for this course, and no refund.  

Please note: (for students under 18) parents/carers are not informed about student progress.

It is the responsibility of the bill payer/responsible adult to make sure the student completes the course. 

In the case of adverse or extreme circumstances, we reserve the right to cancel the contract immediately, without a notice period and without giving a reason.  Refunds or reimbursements of any kind for outstanding tutoring sessions are not guaranteed. 

⚛️ Hardware, software, internet connection

By booking and paying, 

✅I confirm I have a reliable internet connection. 

✅I confirm that I have the necessary hardware required in full working order and that all software required is the most up-to-date version and is installed and working. 

✅I confirm that I/my child/the student has the basic computer skills necessary to access the course. 

⚛️Contact permissions
✅You give your tutors explicit permission to use your (or your under 18 child's) email address to arrange lessons and give access to learning materials. 

✅You give your explicit permission for you (or your under 18 child) to join recorded lessons, and for those lessons to be shared with other learners in the group for a maximum of 7 days after the lesson. 

✅You give your tutors explicit permission to use your (or your under 18 child’s) phone number to add to the group chat* for wraparound support**. 

*WhatsApp or Telegram group chat: we aim to reply to messages within 24 hours. The chat is intended for short messages requiring quick answers. If a student requires more time-intensive support, we will recommend booking 1:1 sessions.     

**You have the option to refuse to join (or to allow your under 18 child) to join the WhatsApp group chat, if you wish. You give or refuse permission on the sign up form.

All other communication about our services will be strictly between the teacher and the client (or parent/carer for under 18s). 

Please see the child safeguarding policy later in this document.

⚛️Safeguarding Policy (under 18s only)

We make safeguarding a top priority. We have an up-to-date safeguarding check and update our child protection training regularly.   

The purpose of this policy is to confirm:
We are committed to protecting the children and young people who receive my services from harm
We will respond to any allegations or any concerns relating to the welfare of the child or young person for whom we provide lessons
We hold current criminal records checks which are updated regularly
We will never directly contact the child or young person outside of the tutoring session about anything other than lessons, for example to provide links to learning resources, or to offer help in the group chat. I expect all other communication to be via the parent/carer, via the parent/carer’s email address and phone number.
We undertake certified safeguarding training with a reputable provider at least every two years to keep up-to-date with safeguarding protocols and best practice.

As a tutor and responsible adult, if a student says that they or another child is being abused, I will:

-show that I have heard what they are saying, and that I take their allegations seriously
-encourage the child to talk, without prompting them or asking them leading questions. I will not interrupt when a child is recalling significant events and will not make a child repeat their account
-reassure the child that they can tell me anything that is worrying them, but that I cannot promise not to tell anybody because some things have to be passed on in order to keep them safe
-explain what actions I must take, in a way that is appropriate to the age and understanding of the child
-record what I have been told, as soon as I can, using exact words where possible
-make a note of the date, time, place and people who were present during the disclosure.

I will contact the relevant local safeguarding authorities.  If I am concerned that the child is in immediate danger, I will call the police. 

It is not my responsibility to attempt to investigate the situation myself.

⚛️General Data Protection Regulation (GDPR)

We take data protection very seriously and make it a top priority with reference to:  

The EU's General Data Protection Regulation (GDPR) which went into effect on May 25, 2018
The information we hold will be:
-the name and address of parents/carers
-the name of the child/student
-email address of parents/carers
-phone number of parents/carers
-email address of the child (only for lesson organisation)
-phone number of the child (only for for lesson purposes)
-SMS messages, direct messages, emails messages or messages on others apps or platforms we choose to use
-payment and billing information
-documentation, for example school reports, assessments, tests, other school communication or communication from relevant professionals connected to the child that parents/carers choose to give me

Both Sandra Pyne & Rebecca Matveyeva  are officially registered with the Information Commissioners Office in the UK as data controllers.

We can confirm that the data you provide us with is held securely. The Google platform we use to store data is GDPR-compliant and their security policy and certifications of compliance are here https://policies.google.com/?hl=en-US
The payment provider we use is Stripe which is GPRR compliant and their security policy and certifications of compliance are here https://stripe.com/gb/privacy  

The student will receive automatic lesson reminders via email from MailerLite, security policy and certifications of compliance are here  https://www.mailerlite.com/legal/privacy-policy
The student will receive access to learning modules on the ThriveLearn platform. 

Any paper documentation is stored in a lockable cabinet.  Student data will not be used for anything other than the functioning of the services we provide.

We will never give or sell your data to any third parties for any reason whatsoever.
The only times we will share your information are:
(1) to disclose information in the case of a safeguarding issue for under 18s
(2) because you ask us and give permission to share information with someone else, such as your child’s school.

We hold your data until the contract finishes, when I will delete all electronic records and return any paper documentation to you.
There are exceptions to this:

(1) Any data related to safeguarding, accidents or incidents must be held until 25 years after the child’s date of birth
(2) Contracts, invoices and payments must be held for 10 years.
We may ask you if you would like to opt in to receiving communication from us once the tutoring contract is finished so we can keep in touch.   

For all data protection matters, please contact data controller Sandra Pyne sandra@jigsawtutoringwithsandra.com

⚛️ Disclaimer:

We will work to the best of our abilities to ensure student progress, but we cannot guarantee individual students will pass any tests, exams or checks, formal or informal, or reach any levels of achievement that have been set, either formally or informally. 

In case you are dissatisfied with our services, please talk to us first so we can resolve the situation discreetly, professionally and to your satisfaction. 

Impressum: Responsible for the content of this website is Sandra Pyne, Hauptstr.23a, 15864 Diensdorf-Radlow, Germany